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Director of Human Services Carolyn W. Colvin Confirmation Resolution of 2001
PR 14-93

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Chairman Linda W. Cropp, at the request of the Mayor


To confirm the Mayoral appointment of Ms. Carolyn W. Colvin as the Director of Human Services for the District of Columbia.

RESOLVED, BY THE COUNCIL OF THE DISTRICT OF COLUMBIA, That this resolution may be cited as the Director of Human Services Ms. Carolyn W. Colvin Confirmation Resolution of 2001".

Sec. 2. The Council of the District of Columbia confirms the appointment of:

Ms. Carolyn W. Colvin
306 Colony Point Place
Edgewater, Maryland 21037

as the Director of the Department of Human Services, established by Reorganization Plan No. 3 of 1986, effective January 3, 1987, and in accordance with section 2 of the Confirmation Act of 1978, effective March 3, 1979 (D.C. Law 2-142; D.C. Code' 1-633.7), to serve at the pleasure of the Mayor.

Sec. 3. The Council of the District of Columbia shall transmit a copy of this resolution, upon its adoption, each to the nominee and to the Office of the Mayor. Sec.

4. This resolution shall take effect immediately.

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306 Colony Point Place
Edgewater, Maryland 21037
Residence: 1410) 974-9064
Business: (410) 965-3143
Fax: (410) 966-7941


Executive Leadership: Over 25 years of extremely successful experience in leading Federal, State and Local organizations through development, change and innovation.

Management: Exceedingly effective strategic management of personnel, fiscal and material resources to achieve organizational goals, implement policies and adequately resource programs.

Communication: Highly persuasive in presenting policy and technical topics to colleagues, the media, Congress, large and small groups and one-on-one.


Deputy Commissioner for Operations (Presidential Appointee, Senior Executive Service, April 1998-Present) at the Social Security Administration (SSA), the nation's largest domestic program accounting for 25 percent of the nondefense federal budget. Provides executive leadership and directs the work of nearly 50,000 employees serving over 45 million Social Security beneficiaries through headquarters support functions, 10 regional offices, 1,300 field offices, 36 teleservice centers and 6 processing centers, with an administrative budget of over $3 billion. Travels nationally and internationally to represent the Federal government on Social Security issues.


  • Suspended traditional geographic and operational barriers and moved significant volumes and types of workloads inter-regionally, resulting in faster payments of retirement and disability claims, and in more rapid identification of monies erroneously paid under the Supplemental Security Income Program. (Estimated reductions in Federal SSI payment resulting from a provision eliminating SSI payments for fugitive felons and probation and parole violators amount to 10 million dollars for 1999.)
  • Led a 4 percent productivity gain across the 1,300 SSA field offices and a 5 percent gain in outputs of the centers that pay initial SSA claims and respond to issues raised by beneficiaries.
  • Led a national oversight strategy to improve SSA's stewardship of Disability Programs and to ensure program integrity, which resulted in over 6 billion dollars in the present value of lifetime benefits saved as of the end of fiscal year 1999.
  • Through constant personal visits to field sites, conveyed to managers and employees alike the Agency's vision to deliver efficient, accurate and timely service. Marshalled limited resources to meet increasing challenges and expectations for service delivery, resulting in a customer satisfaction rating of 88 percent in fiscal year 1999 - the highest rating SSA has achieved in its 15 year tracking of this crucial indicator.
  • Led activities undergirding the SSA 800 Number, one of the largest such services, used by 70 million callers in 1999, continually benchmarked, and rated "The Best" by an outside assessor - above L.L. Bean, Nordstrom and Disney. Designed innovations to increase teleservice capacity and apply state-of-the-art equipment and technology to that service. Implemented seamless transition from AT&T to MCI WorldCom.
  • Initiated a National Immediate Claims Taking Process, which expedites the process by removing all unnecessary staff layering between members of the public wishing to file retirement claims and employees who take those claims.
  • Developed SSA strategy for rolling out services delivered via the Internet, to improve customer satisfaction and attain greater productivity. Internet users have grown from 24,000 in 1994 to over 10 million in 2000.

Deputy Commissioner for Programs and Policy (Presidential Appointee, Senior Executive Service, August 1994-April 1998). Executive responsibility for the policy and program direction of Social Security programs, Retirement and Survivors Insurance, Disability Insurance and Supplemental Security Income, which provide over $400 billion in cash benefits each year to over 45 million people. Management of over 500 policy and operational staff at SSA headquarters. Performance management and leadership of disability determination process in SSA field offices and 54 State agencies and the Office of Hearings and Appeals, with an administrative budget of more than $2 billion and over 18,000 employees. Responsible for the broad analysis of major social and economic trends and their impact on Social Security program policy.

Secretary of the Maryland Department of Human Resources (1989-1994). Appointed by Governor William Donald Schaefer to head the fourth largest agency in the State, with a $1 billion dollar budget and 7,500 employees. Implemented the Primary Prevention Program, the first in the country to tie the receipt of cash benefits to preventive health care and education. Instituted a complete Electronics Benefits Transfer System through the State for all welfare clients to issue food stamps, welfare checks and child support payments electronically.

Deputy Secretary for Operations, Maryland Department of Human Resources (1988-1989).

Deputy Commissioner for Administration, Baltimore City Health Department (1984-1988) .

Director of Field Operations, Office of US Senator Paul S. Sarbanes (1983-1984)

Field Director, Citizens for Sarbanes (1982)

Director of Administration and Management, Baltimore City Health Department (1981-1982)

Executive Director, Neighborhood Adolescent and Young Adult Program (1980-1981)

Training and Management Consultant (1979-1980)

Deputy Director, Neighborhood Services Administration, Baltimore Department of Housing and Community Development (1976-1978)

Project Director, Baltimore City Health Department (1974-1976)

Baltimore Department of Housing and-Community Development (1969-1974)


Master of Business Administration, Morgan State University
Bachelor of Science Degree in Business Administration, Morgan State University
Greater Baltimore Leadership Program
Senior Executives in Government Program, Harvard University


National Coalition of 100 Black Women
Maryland Chapter of the National Forum of Black Public Administrators
National Academy of Social Insurance
Women Executives in State Government


American Public Welfare Association, Board Member
Associated Black Charities, Board Member
Center Stage, Board Member
Enterprise Housing Plus Advisory Committee
Governor's Workforce Investment Board
House of Ruth, Board Member
Judicial Nominating Committee
Mental Health Association, Board Member
Mercy Medical Center Board, Trustee
North Baltimore Youth Services Bureau, Board Member
Outward Bound, Board Member

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