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GREATER SOUTHEAST COMMUNITY HOSPITAL
1310 Southern
Avenue, S. E.
Washington, D.C. 20032
(202) 574-6000
FOR IMMEDIATE RELEASE
September 12, 2003 |
Contact: Nadia Diaz
(office): 20 2-530-0566 (cell): 202 65-2515 |
Greater Southeast Community Hospital Delivers 30-Day Progress Report
Washington, D.C. - At a news briefing today at Greater
Southeast Community Hospital, the hospital leadership outlined specific
steps it has taken to raise the quality of service it provides to
District residents.
In its ongoing effort to provide the best health care to
all citizens of Washington, D.C., he new leadership has substantially
improved the hospital's operations. These improvements represent
significant strides toward meeting the requirements set forth on August
12 by the D.C. Department of Health.
Hospital Administrator Joan G. Phillips presented a
checklist of accomplishments achieved in the past 30 days, including the
following:
- Increased emergency room staffing
and addressed admission and discharge procedures.
- Answered fire and safety concerns,
secured a backup power source, installed and tested new fire suppression system in the kitchen and installed
new fetal and cardiac monitors.
- Increased nursing staff and
consistency throughout the hospital.
- Trained staff on pain management,
wound care, informed consent and infection control.
- Ensured performance improvement,
secured a full-time director and established a performance improvement committee and program.
- Refined policies for medical matters
such as restraints, pain management, conscious sedation, anesthesia and infection control.
"We care deeply about the community we serve and the
patients in our care," said Phillips. "We plan not only to
meet the remaining requirements by October 12, but also to sustain this
improvement over time. We are taking every step to ensure that we
provide the coma unity with first-rate service, and we fully intend to
restore confidence in our hospital."
Greater Southeast Community Hospital will continue to
make weekly progress reports to the Department of Health.
Back to top of page
GREATER SOUTHEAST COMMUNITY HOSPITAL
1310 Southern Avenue, S.E.
Washington, D.C. 20032
(202)
574-6000
FACT SHEET
September 12, 2003 |
Contact: Nadia Diaz
(office): 20 2-530-0566 (cell): 202 65-2515 |
Accreditation and Licensing of Greater Southeast Community Hospital
August 12, 2003 - The District of Columbia Department of
Health and Great r Southeast Community Hospital sign a consent decree
that gives the hospital 60 days to meet certain performance standards to
maintain its license.
August 18, 2003 -- The Joint Commission on Accreditation
of Healthcare organizations (JCAHO), an independent health care
accrediting body, denies Greater Southeast Community Hospital's
accreditation based on surveys conducted between February 2002 and
February 2003. This decision does not affect the operation of the
hospital, but does mean that cent n insurance plans will no longer cover
treatment at Greater Southeast. The hospital will reapply for
accreditation.
September 12, 2003 - Greater Southeast Community Hospital
holds a news conference to report its progress for the first 30 days
given by the District. It presents accomplishments made during that time
to bring the hospital into compliance with the District's consent
decree, including emergency room staffing and admission and discharge
procedures, fire and safety concerns, staffing and training, policies on
medical matters such as restraints and infection control, and
performance improvement plans.
October 12, 2003 - Greater Southeast Community Hospital
will present another progress report detailing all of its
accomplishments for the 60-day period, and expects to be found in full
compliance with the District's requirements.
Back to top of page
GREATER SOUTHEAST COMMUNITY HOSPITAL
1310 Southern
Avenue, S.E.
Washington, D.C. 20032
(202) 574-6000
MOVING FORWARD IN PATIENT SATISFACTION
In an effort to provide a perfect combination of high
quality medical service and warm, respectful patient care, Greater
Southeast Community Hospital has established a patient satisfaction
survey allowing patients to give honest feedback on the hospital care
received. The following are just a glimpse of the positive responses the
hospital has recently received. In order to protect the privacy of our
patients, we have removed the names of the respondents.
Source: Patient Satisfaction Survey Quarter 3
"Some people say negative things about GSECH but my
visit was great and I recommend it to anyone with an illness and a need
for pleasurable treatment."
"My treatment and care is beyond the conception that
I held. I'm very, very satisfied."
"Please keep this hospital
open for me. Thank you"
"This is a wonderful hospital. Doctors, nurses and
staff are the best. Thank you for everything."
"Everyone's
attitude was uplifting!"
Source: Personal Card sent to individual physicians:
"Dear Dr. Tracy,
I am so grateful that I came into the ER on your shift
because without your sharpness and wit I don't know where I may have
ended up. You thought I had symptoms of pleurisy but went that extra
mile to do the CAT scan and found my blood clot on my lung and for that
I am grateful."
Back to top of page
GREATER SOUTHEAST COMMUNITY HOSPITAL
1310 Southern
Avenue, S.E.
Washington, D.C. 20032
(202) 574-6000
COMMUNITY HOSPITAL MEDIA BRIEFING AGENDA
- Welcome Remarks
- Introduction of Speakers and
Progress Report Joan Phillips, Hospital Administrator
- Remarks
- Joan Phillips, Hospital
Administrator
- Dr. Robert Williams, Emergency
Department Director
- Erich Wolters, Fire Safety
Consultant
- Jackie Johnson, Human Resources
Director
- Dr. Scott Burr, Medical Executive
Committee
- Dr. Victor Nelson, Chairman,
Maternal Health & Child Care
- Medical Executive Committee
- Dr. Cyril Allen, Medical Staff
- Glen Krasker, Performance Improvement Leading Expert
- Q&A
Back to top of page
GREATER SOUTHEAST COMMUNITY HOSPITAL
Progress Report Card
September 12,, 2003
EMERGENCY DEPARTMENT
- Two doctors on duty.
- Follow-up care planned and discussed with patients who
are ready for discharge.
- Triage performed within 30 minutes of arrival; patients
re-evaluated in a timely fashion.
- Core staff of nurses established in the Emergency
Department and critical care units.
FIRE AND SAFETY
- Secondary power source secured.
- Commercial kitchen sprinkler system installed.
- CAT scanner functioning reliably.
- Delivery of new fetal and cardiac monitors received.
STAFFING
- Immediate efforts made to increase the nursing staff in
all areas of the hospital.
- Programs to increase nursing staff competency
in progress.
- Orientation for all agency staff conducted.
MEDICAL EXECUTIVE COMMITTEE
- Policies developed and implemented for restraints,
pain management, conscious sedation, anesthesia and infection control.
PERFORMANCE IMPROVEMENT
- Full-time performance improvement director secured.
- Committee to oversee improvement program established.
- Plan that addresses pain management, wound care, informed
consent and infection control implemented.
- Staff trained in the above areas.
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