Greater Southeast Community Hospital 
Thirty-Day Progress Report
September 12, 2003

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GREATER SOUTHEAST COMMUNITY HOSPITAL 
1310 Southern Avenue, S. E.
Washington, D.C. 20032
(202) 574-6000

Greater Southeast Community Hospital Delivers 30-Day Progress Report

Washington, D.C. - At a news briefing today at Greater Southeast Community Hospital, the hospital leadership outlined specific steps it has taken to raise the quality of service it provides to District residents.

In its ongoing effort to provide the best health care to all citizens of Washington, D.C., he new leadership has substantially improved the hospital's operations. These improvements represent significant strides toward meeting the requirements set forth on August 12 by the D.C. Department of Health.

Hospital Administrator Joan G. Phillips presented a checklist of accomplishments achieved in the past 30 days, including the following:

• Increased emergency room staffing and addressed admission and discharge procedures.
• Answered fire and safety concerns, secured a backup power source, installed and tested new fire suppression system in the kitchen and installed new fetal and cardiac monitors.
• Increased nursing staff and consistency throughout the hospital.
• Trained staff on pain management, wound care, informed consent and infection control.
• Ensured performance improvement, secured a full-time director and established a performance improvement committee and program.
• Refined policies for medical matters such as restraints, pain management, conscious sedation, anesthesia and infection control.

"We care deeply about the community we serve and the patients in our care," said Phillips. "We plan not only to meet the remaining requirements by October 12, but also to sustain this improvement over time. We are taking every step to ensure that we provide the coma unity with first-rate service, and we fully intend to restore confidence in our hospital."

Greater Southeast Community Hospital will continue to make weekly progress reports to the Department of Health.

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GREATER SOUTHEAST COMMUNITY HOSPITAL
1310 Southern Avenue, S.E. 
Washington, D.C. 20032 
(202) 574-6000

FACT SHEET

Accreditation and Licensing of Greater Southeast Community Hospital

August 12, 2003 - The District of Columbia Department of Health and Great r Southeast Community Hospital sign a consent decree that gives the hospital 60 days to meet certain performance standards to maintain its license.

August 18, 2003 -- The Joint Commission on Accreditation of Healthcare organizations (JCAHO), an independent health care accrediting body, denies Greater Southeast Community Hospital's accreditation based on surveys conducted between February 2002 and February 2003. This decision does not affect the operation of the hospital, but does mean that cent n insurance plans will no longer cover treatment at Greater Southeast. The hospital will reapply for accreditation.

September 12, 2003 - Greater Southeast Community Hospital holds a news conference to report its progress for the first 30 days given by the District. It presents accomplishments made during that time to bring the hospital into compliance with the District's consent decree, including emergency room staffing and admission and discharge procedures, fire and safety concerns, staffing and training, policies on medical matters such as restraints and infection control, and performance improvement plans.

October 12, 2003 - Greater Southeast Community Hospital will present another progress report detailing all of its accomplishments for the 60-day period, and expects to be found in full compliance with the District's requirements.

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GREATER SOUTHEAST COMMUNITY HOSPITAL 
1310 Southern Avenue, S.E.
Washington, D.C. 20032
(202) 574-6000

MOVING FORWARD IN PATIENT SATISFACTION

In an effort to provide a perfect combination of high quality medical service and warm, respectful patient care, Greater Southeast Community Hospital has established a patient satisfaction survey allowing patients to give honest feedback on the hospital care received. The following are just a glimpse of the positive responses the hospital has recently received. In order to protect the privacy of our patients, we have removed the names of the respondents.

Source: Patient Satisfaction Survey Quarter 3

"Some people say negative things about GSECH but my visit was great and I recommend it to anyone with an illness and a need for pleasurable treatment."

"My treatment and care is beyond the conception that I held. I'm very, very satisfied." 

"Please keep this hospital open for me. Thank you"

"This is a wonderful hospital. Doctors, nurses and staff are the best. Thank you for everything."

"Everyone's attitude was uplifting!"

Source: Personal Card sent to individual physicians:

"Dear Dr. Tracy,

I am so grateful that I came into the ER on your shift because without your sharpness and wit I don't know where I may have ended up. You thought I had symptoms of pleurisy but went that extra mile to do the CAT scan and found my blood clot on my lung and for that I am grateful."

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GREATER SOUTHEAST COMMUNITY HOSPITAL 
1310 Southern Avenue, S.E.
Washington, D.C. 20032
(202) 574-6000

COMMUNITY HOSPITAL MEDIA BRIEFING AGENDA

• Welcome Remarks
• Introduction of Speakers and Progress Report Joan Phillips, Hospital Administrator
• Remarks
• Joan Phillips, Hospital Administrator
• Dr. Robert Williams, Emergency Department Director
• Erich Wolters, Fire Safety Consultant
• Jackie Johnson, Human Resources Director
• Dr. Scott Burr, Medical Executive Committee
• Dr. Victor Nelson, Chairman, Maternal Health & Child Care
• Medical Executive Committee
• Dr. Cyril Allen, Medical Staff
• Glen Krasker, Performance Improvement Leading Expert
• Q&A

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GREATER SOUTHEAST COMMUNITY HOSPITAL

Progress Report Card
September 12,, 2003

EMERGENCY DEPARTMENT

• Two doctors on duty.
• Follow-up care planned and discussed with patients who are ready for discharge.
• Triage performed within 30 minutes of arrival; patients re-evaluated in a timely fashion.
• Core staff of nurses established in the Emergency Department and critical care units.

FIRE AND SAFETY

• Secondary power source secured.
• Commercial kitchen sprinkler system installed.
• CAT scanner functioning reliably.
• Delivery of new fetal and cardiac monitors received.

STAFFING

• Immediate efforts made to increase the nursing staff in all areas of the hospital. 
• Programs to increase nursing staff competency in progress. 
• Orientation for all agency staff conducted.

MEDICAL EXECUTIVE COMMITTEE

• Policies developed and implemented for restraints, pain management, conscious sedation, anesthesia and infection control.

PERFORMANCE IMPROVEMENT

• Full-time performance improvement director secured.
• Committee to oversee improvement program established.
• Plan that addresses pain management, wound care, informed consent and infection control implemented.
• Staff trained in the above areas.